The following are some frequently asked questions that can address your queries about our floor installation and replacement services. If you have any other concerns, please contact us, as we’ll be more than happy to answer your questions.
How do you hire and screen your Installers?
All of our installers have years of professional experience, a closely monitored quality/customer service rating and are prescreened. They go through an extensive vetting process so you can feel safe with them in your home and confident about their work.
Do you stand behind your work?
We protect our clients with our 100% Satisfaction Guarantee. In the very rare cases there is failure due to defective product or application, we’ll come back free of charge to make sure the affected areas are repaired. We put all our promises in writing.
Are you licensed, Bonded, and insured?
Absolutely! We protect our customers by carrying the appropriate coverages for general liability and workers compensation. Additionally, we are licensed by all local authorities and continually seek out industry recognized certifications and designations to add to our customer’s peace of mind.
What process do you use to prepare surfaces to make sure the material “sticks?”
We remove all loose and flaking materials from all surfaces. Often, this is done by sweeping, pressure washing or manually scraping. Sometimes, surfaces have to be scuffed up, abraded, profiled, or even primed to guarantee adhesion. That’s why we take our time where it counts – in the preparation.
Do you provide an “estimate” or a “firm quote?”
All of our quotes are firm. The price will not change. The only hourly services we offer are related to Floor Prep & Wall Prep. When applicable, this is noted clearly in the quote.
Will you keep our property clean and tidy?
YES! We use a daily checklist to make sure we keep the work area orderly and all tools/equipment stored in one place.
What type of products do you recommend?
We use Shaw, Mohawk, Lexmark, Dunn Edwards, and a few other trusted brands because we have a strong relationship with the brand and they produce quality products. This means if there is ever a manufacturing defect, we know that they will stand behind their products and our work. However, we do make exceptions when there are superior products in specific situations or if our customers have a strong product preference.
When do you take payment?
We are different from a lot of companies that require 100% upfront. We only require a 50% Deposit and the remaining balance isn’t due until the day of installation. The only exceptions are when specialty products, such as special-order products, epoxies or other items are ordered from specialty shops.
Can you provide references?
Sure thing! In fact, in this page, you’ll find a few already! Plus, we leave behind a “project book” for you to view while we are completing your project proposal on-site in our company vehicle.
Flooring Solutions You Can Trust
At Home Solutionz, we’ve made it our mission to provide our customers with honest and professional services they can rely on. With top of the line training, our experts enter your Phoenix, AZ property confident to complete any flooring, countertop, baseboard, or backsplash installation with ease. We work with our customers to ensure what they want and the budget they wish to stay within. When you turn to our team, we become a partner you can lean on when determining what countertops work best for your home, which flooring will help with heavy traffic for your commercial property, or what will blend with your existing aesthetic. For a positive experience you’ll love, turn to our Home Solutionz family in Phoenix, AZ.